Legal Notice

Complying with the provisions of Organic Law 15/1999, of December 13, on Protection of Personal Data, DonHierro.com informs its users of the existence of an automated file of personal data created with the data obtained in your website by and for DonHierro.com, whose purpose is information and marketing of the products offered on the page, as well as the performance of promotional and advertising activities that may be of your interest, with the aim of expanding and improving our services adapting our offers to your preferences or needs. The owner of the file is DON HIERRO, SL, with CIF: ESB-46374765, registered in the Mercantile Registry of Valencia, volume 3466, general 779, folio 212, page V-10820, inscription 3ª. With address at Crta. Tavernes-Alzira Km. 3,900, 46760 - Tavernes de la Valldigna (Valencia). Said file is registered under the name "EMPRESARIAL MANAGEMENT" in the General Data Protection Register.

You will find all the detailed information regarding the processing of your personal data in the section "Privacy Policy".

The user may exercise the rights of access, rectification, cancellation and opposition by written request addressed to the following email address: administracion@donhierro.com or directed to the following postal address: DON HIERRO SL, Crta. Tavernes-Alzira Km 3,900, 46760 - Tavernes de la Valldigna (Valencia)

DonHierro.com is committed, in the use of the data included in the file, to respect their confidentiality, to use them in accordance with the purpose of the file and not to transfer them to third parties, as well as to comply with their obligation to save them and to adopt all the measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation on Security Measures of automated files containing personal data, approved by Royal Decree 994/1999, of 11 July.

* It is possible that the mail server where the client has his e-mail address has a strict anti-spam policy that does not accept our e-mails. This means that if the customer can not receive, proof of payment for reasons beyond DonHierro.com. You can always claim it and ask us to send it to you by fax or to another email address.

Property Law
All content, images, photographs, designs, logos, labels, are property of DON HIERRO, can not be subject to further modification, copying, alteration, reproduction, adaptation or translation by the user or third parties without express authorization by the party of the holders of said contents.

Any user wishing to use any graphic, image, photograph, brand or label must request express authorization in writing from DON HIERRO without the lack of response being considered an alleged authorization.

The trademarks or logos that appear on www.donhierro.com are owned by DON HIERRO and are duly registered or in the process of being registered, being prohibited its reproduction or use without prior written authorization.

The use or access to the page does not give the user any rights over the distinctive signs shown.
The general conditions set forth in the corresponding legal notice will be governed by Spanish legislation and jurisdiction, and the courts and tribunals of Valencia are competent to resolve any conflict that may arise from these conditions.

Warranty and returns
The Certificate of Guarantee will be the invoice issued by DON HIERRO. The invoice guarantees the quality of the product in the legally established terms, during a period of two years from the date of delivery.

Deficiencies caused by negligence, bumping, use or improper handling, or materials subjected to wear and tear due to normal use are not included.

In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.

To make the guarantee effective, contact DON HIERRO by phone or email.
To make use of the guarantee, it is essential to present the invoice.

RETURN POLICY

To return a product you have 15 calendar days from the receipt of the order.
You must fill out a Refund form to perform this operation. This form may be requested by email info@donhierro.com.

The DonHierro products must be returned in the same condition in which you received them, along with their complete original packaging, labels and along with any accessory related to them. The customer will be responsible for demonstrating that the items have been returned so we recommend that you always send a system that certifies the delivery for your safety. We will not be responsible for lost, delayed or misdirected shipments of any product you wish to return to us.

If your return does not comply with the stipulated terms, you will not have the right to receive any refund of the amount and we will send you the DonHierro products, freight collect.
If the recipient of the Don Hierro products is different from the person who made the payment, the refund of the money will be made to the person who made the payment.
The returned Don Hierro products must be sent in one delivery. We reserve the right not to accept Don Hierro products that belong to a single order, returned and delivered at different times. Once we verify that the Don Hierro products that you return meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted. Whatever the payment system used by you, the refund of the amount will be launched as soon as possible but always within 15 days after receiving the returned product in our stores.
To make a return you must send us the Don Iron products along with the return form to the following address:

Don Hierro
Crta. Tavernes-Alzira Km. 3,900, 46760 - Tavernes de la Valldigna (Valencia)