Privacy Policy

This Privacy Policy explains how DON HIERRO, S.L. collects, uses and protects the personal data of users who visit the website www.donhierro.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Data Controller

Company: DON HIERRO, S.L.

VAT Number: ESB46374765

Address: Ctra. CV-50 Km. 3,9, 46760 Tavernes de la Valldigna (Valencia), Spain

Email: legal@donhierro.com

Telephone: +34 962 822 462

2. Personal Data Collected

Depending on how the website is used, the following personal data may be processed:

Name and surname.
Email address.
Delivery and billing address.
Telephone number.
Order information.
Communication data provided through forms or emails.
Technical browsing data collected through cookies or analytics tools.

3. Purposes of Processing

Personal data may be processed for the following purposes:

Processing and managing customer orders.
Shipping and delivering purchased products.
Handling customer enquiries and support requests.
Complying with legal and tax obligations.
Sending newsletters or commercial communications (only with user consent).
Improving website functionality and analysing browsing behaviour.

4. Legal Basis for Processing

Personal data processing is based on the following legal grounds under the GDPR:

Performance of a contract.
User consent.
Compliance with legal obligations.
Legitimate interest of the controller.

User consent may be withdrawn at any time.

5. Data Recipients

Personal data may be shared with third parties only when necessary to provide the requested service or to comply with legal obligations.

These recipients may include:

Shipping companies (Correos Express, SEUR, UPS, DHL).
Payment service providers (CAIXABANK / REDSYS, PayPal).
Technical service providers necessary for the operation of the website.
Email marketing platforms (such as Brevo), only when the user has provided consent.

Personal data will never be sold or transferred to third parties for commercial purposes.

6. Data Retention

Personal data will be stored only for as long as necessary to fulfil the purposes for which they were collected and to comply with legal obligations.

7. User Rights

In accordance with the GDPR, users have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object

Users may exercise these rights by contacting:

legal@donhierro.com

8. Supervisory Authority

If you believe that the processing of your personal data violates applicable data protection laws, you may lodge a complaint with a supervisory authority in the European Union.

9. Data Security

DON HIERRO implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access or misuse.

10. Automated Decision-Making

DON HIERRO does not carry out automated decision-making or profiling that produces legal effects for users.

11. Updates to this Privacy Policy

This Privacy Policy may be updated to reflect legal or operational changes.

Last update: March 4, 2026.